Client sign-off
Client sign-off on meeting decisions, without the recap email
A recap email that nobody replied to is not sign-off. Here is what sign-off on a meeting decision needs, and how to make it take the client one click.
Why the recap email fails
- It bundles ten decisions in one email. The client skims it and agrees to the gist, not the details.
- It's in your words. The client can later say "that's not what I meant", and often believes it.
- Silence is treated as yes. It isn't, and in a dispute nobody pretends it was.
What sign-off on a decision needs
- One decision at a time, so agreeing to one doesn't mean agreeing to all.
- The exact wording, with the quote from the call it came from, so both sides read the same thing.
- An explicit confirmation from a named person who can give it.
- A lock: once confirmed, the wording can't be edited quietly by either side.
- Evidence both sides keep: who confirmed what, and when.
How Sealbook makes it one click
After your project lead confirms a decision, the client's reviewer gets an email with the wording and the quotes. One button confirms; another asks a question. No account, no password, no portal to learn. The link is personal, expires, and stops working if the wording changes. If nobody answers in three working days, a reminder goes out by itself.